Contact

One address reaches us, and a person answers it. We aim to reply within two business days.

tema@clipp.pics

Who we are

clipppics is made and sold by Pastry.

Email: tema@clipp.pics

Our registered postal address is set out in our privacy notice.

Billing, invoices, and refunds

Paddle is the Merchant of Record for every clipppics purchase, so Paddle holds your payment details and issues your invoices. For anything to do with a charge, the fastest route is paddle.net — look up your purchase with the email address you bought with, or the order number on your receipt. From there you can find invoices, update your payment method, cancel, or request a refund.

You can also just email us at tema@clipp.pics and we will sort it out with Paddle for you. See our refund and cancellation policy for what to expect.

Help with the app

Bug reports, questions, and feature requests all go to tema@clipp.pics. It helps if you include your macOS version and what you were doing when it went wrong.

The shortcuts reference covers every key binding, which answers a good share of what people write in about.

Privacy requests

To ask for a copy of your data, correct it, or have it deleted, email tema@clipp.pics with "privacy" in the subject. We respond within one month. Our privacy notice sets out the full list of rights.

Worth knowing before you write: your clipboard history never reaches us. It is a file on your Mac, and Clear History deletes it. What we hold is your email address and the identifiers that track your subscription.

Security reports

If you have found a vulnerability in clipppics or in this site, email tema@clipp.pics with "security" in the subject and we will get back to you quickly. Please give us a reasonable chance to fix it before publishing, and do not access, modify, or delete anyone else's data while investigating.

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